What should I wear for my session?

It will depend on which session you choose and what your goals are for the session. You may be asked to undress to your level of comfort, to wear comfortable clothing allowing for stretching and movement, such as worn for yoga.

• Manual Lymphatic Drainage is typically performed on bare skin, though it may be adapted to over the sheet/drape in certain areas for modesty.

• Move & Align sessions are typically clothed. Shorts or athletic tights that allow for full movement and sports bra/tank top is usually recommended., If techniques like cupping and myofascial scraping (aka gua sha) are to be used, which require direct access to skin, then that will be communicated to you prior to your session.

• Unwind sessions are to Your comfort level.

What does it mean to “Undress to your level of comfort”?

Sessions will be adjusted to how much clothing you leave on. You’ll have a sheet and most likely a blanket, unless blanket is declined, covering you at all times. Only the area of your body receiving massage will be uncovered.

Sessions without a sheet are only offered if you stay clothed. Comfortable clothing allowing for movement is recommended.

Bare skin allows for more gliding and sweeping type of massage techniques. Clothed massage may incorporate more compression, stretching, and rocking techniques to achieve the same results.

What type of massage and bodywork techniques do you use?

It will depend on the bodywork service, your preference of light to firm pressure, your past experience with massage, and your goals for your session.

Swedish, myofascial release, neuromuscular therapy, cranial sacral, manual lymph drainage (lymphatic massage), positional release, unwinding, light touch, dermoneuromodulation, muscle energy techniques, facilitated stretching, Thai bodywork, scar tissue release, intraoral manual therapy, and therapeutic deep tissue techniques may be applied alone or in combination based on the information you provide on your intake forms and goals for your session discussed in the pre-session interview.

Why do I have to fill out intake forms?

The information provided on intake forms are to ensure we can provide the best care for your needs and health. There are instances where it may be necessary to adjust for health issues or when certain techniques may aggravate or cause a flare-up of those conditions. It also helps us establish a baseline of where you are in health and pain levels, so we can track improvements or be alerted to issues that may be better addressed by another health professional.

Why is a release of medical information necessary for Medical Massage sessions?

Without one we cannot request or share information with your healthcare team, or insurance carrier(s), or billing specialist who handles all the claims. Your medical healthcare providers may also ask you to sign releases for their records to request and share information with Interconnect Bodyworks LLC. dba Rebalance MLD and Massage Services.

Do you bill insurance?

Rebalance MLD and Massage is now an in-network provider with Blue Cross Blue Shield/Regence/Anthem, and United Health Care.

We can bill the above carriers if your policy includes massage benefits or in some instances manual therapy benefits. We do require a benefit check before scheduling sessions to be covered by insurance. For this we will need your full name as it appears on your insurance card, policy/member number, group number, birth date, email, phone number, and physical address. After the benefit check is complete, then a letter of medical necessity or referral from a diagnosing provider must be submitted to keep on file as that is a requirement from all insurance carriers for which Interconnect Bodyworks LLC dba Rebalance MLD and Massage is in network. For more info, please go to the Insurance Page.

We also bill out for First Party (Your automobile policy carrier, not the other driver’s.) motor vehicle accidents claims with an open claim. Please send an email to soo@rebalancemldmassage to inquire about setting up appointments, and have available your claims number and claims adjuster’s contact information.

Do you offer membership plans or packages.

We do not offer a membership at this time. We do have packages available for 60 and 90 minute Holistic Wellness Massage* sessions. (Excludes Medical Massage.)

Holistic Wellness Service Packages

Structural Bodywork Service Packages

What is your Masking policy?

We do not require clients to wear masks during their massage unless clients are exhibiting symptoms of illness. Soo, the massage therapist, will accommodate requests to mask for any reason. We keep a variety of masks on hand

What is you Sick/Illness policy?

Please reschedule your appointment is you have any symptoms of a respiratory infection or have household members who have symptoms of respiratory infections. We also ask that you wait 3 days after symptoms have cleared. Symptoms can include coughing, sneezing, body aches, and fever. Massage can oftentimes intensify these symptoms. Please also protect our immunocompromised clients whose immune systems may be shot due to cancer treatment or other immune deficiencies.

What is your Cancellation Policy?

Late cancellations with less than 24 hours notice incur a charge equal to 50% of the full price of the session booked without any discounts. No-call/no-shows, where client does not show up for their scheduled session and has not notified Rebalance MLD and Massage before the start of the session, incur a no-call/no-show fee equal to 100% of the full undiscounted price of the session which was booked. Exceptions made on a case by case basis for emergencies. Please contact us as soon as possible if you need to reschedule or cancel your appointment. Thank you for your understanding.

What is your Payment Policy?

Payment is due at time of service. In the cases of insurance Co-pay, Co-Insurance payment, or Payment toward Deductible is due at time of service.